Please review your cart, items, and delivery address carefully before completing checkout. Because we operate an inventory-based retail model and pack orders promptly from our Kollam facility, voluntary change-of-mind cancellations cannot be accommodated once fulfillment has commenced.
Orders cannot be cancelled once payment is confirmed. If Little Yay must cancel an order (e.g. unforeseen stock discrepancy), a 100% full refund is initiated within 1–2 business days.
Contact us within 48 hours of delivery with photos or an unboxing video. Little Yay bears all return and replacement shipping costs.
At Little Yay (operated by Shiyas S), we sell physical inventory-based products including stationery, paper goods, boutique toys, desk accessories, and lifestyle gifts.
Every product is physically stocked at our facility in Kollam, Kerala, quality-checked prior to dispatch, and securely packed for delivery across India.
This policy was last revised in October 2026 and applies to all retail purchases made through our online store (littleyay.in).
Buyer-Initiated Cancellations:
Once your order is confirmed, our automated fulfillment system immediately allocates inventory, generates shipping paperwork, and queues your package for courier pickup. Because orders are processed promptly, we cannot support cancellations, order recalls, or item modifications once payment is completed.
Merchant-Initiated Cancellations:
In rare situations where an item cannot be fulfilled (such as an unforeseen inventory discrepancy, damaged stock discovered during pre-dispatch quality checks, or courier non-serviceability), Little Yay will notify you promptly and initiate a 100% full refund within 1–2 business days to your original payment method.
Duplicate Payments:
If your payment method is charged more than once for a single order due to a network or payment-gateway glitch, please contact us with your transaction references. Once confirmed, any verified duplicate payment is initiated for a full 100% refund within 1–2 business days.
Kindly review your delivery address, recipient details, and item quantities carefully before completing your payment.
To maintain the highest hygiene, cleanliness, and packaging standards for our stationery and gifts, we do not accept returns or issue refunds for change of mind, subjective preference, or accidental purchases.
However, this restriction does not limit your rights if you receive items that are damaged in transit, defective, or mismatched.
If your order arrives damaged, defective, missing an item, or containing an incorrect product, we are committed to making it right:
Reporting transit issues within 48 hours allows us to initiate claims with our courier partners and arrange your replacement without delay.
When a verified claim is confirmed for a damaged, defective, or incorrect product:
| Stage | Timeline | Details |
|---|---|---|
| Claim Review | 24–48 hours | Our care team verifies photos/video evidence and responds. |
| Little Yay Refund Initiation | 1–2 business days | Once approved, Little Yay initiates the refund instruction through our payment gateway. |
| Bank / Gateway Settlement | 5–7 business days | The crediting timeframe depends on your bank or card issuer (UPI refunds may credit faster; credit cards typically take 5–7 business days. Little Yay does not control bank clearing times). |
To file a claim or enquire about an existing order, please reach out to our customer care team:
Order Claim - Order #[Your-Order-ID].Legal Entity: Shiyas S
Address: Irshad Manzil, Kalluvilamukku, Kottamkara, Chanandanathope P O, Perinad, Kollam, Kerala - 691014, India
Email: shiyasnehma@gmail.com / hello@littleyay.in
Phone / WhatsApp: +91 8848379852
Support Hours: Monday to Saturday, 9:30 AM – 6:30 PM IST