Returns & Refunds Made Simple.

You may request a return within 14 calendar days from the date of delivery. To qualify for a refund or replacement:

• The item must be in its original, unused condition with all original tags attached.
• Stationery and boxed sets must include all bundled pencils, markers, stickers, or accessories.
• Original packaging and barcodes must be intact and free from excessive transit wear.

Custom 3D printing orders are manufactured to your custom CAD files, selected filament materials, and color specifications. The following special policies apply:

• Before Manufacturing: You may cancel a custom 3D printing order for a 100% full refund at any time prior to physical machine slicing and print initiation.
• During/After Manufacturing: Once physical printing has commenced, custom items cannot be returned or refunded due to buyer remorse or change of mind, as raw polymer materials and machine time have been dedicated.
• Defective Prints or Dimensional Mismatch: If the delivered print has manufacturing defects (e.g. delamination, severe stringing, or deviation outside stated ±0.5mm tolerances), we will reprint your model at zero extra cost or issue a 100% full refund upon inspection.

In the rare event that your package arrives damaged during courier transit, or if an incorrect item was shipped, we take full responsibility:

• Please notify us within 48 hours of delivery by emailing hello@littleyay.in with your order number and 2–3 photos/videos showing the damaged box and product.
• We will dispatch a complimentary replacement immediately via priority courier or issue an unconditional 100% full refund to your original payment method.

Once your returned package is received and verified at our fulfillment center, refunds are approved within 24 to 48 hours. The credited amount will reflect in your account according to the following channels:

Need to cancel an order? We make it easy:

• Retail Products (Stationery & Toys): You can cancel your order anytime before it has been handed over to our courier partner. A 100% full refund will be initiated immediately.
• Shipped Orders: If your order has already been dispatched, you can decline delivery at your doorstep or initiate a standard return once received.

We provide reverse pickup services across major PIN codes in India.

• For Defective / Damaged / Incorrect Items: Reverse pickup and replacement shipping are 100% Free.
• For Change of Mind / Voluntary Returns: A nominal reverse shipping fee of ₹50 may be deducted from the final refund amount to cover courier return pickup costs.

Ready to start a return or exchange? Simply contact our friendly customer care team with your order ID: