Official Business Address & Operations
Little Yay is an inventory-based online retail business owned and operated by Shiyas S, based in Kollam, Kerala. We purchase and hold our own stock, hand-pack every order ourselves, and dispatch through trusted courier partners across India.
Registered Business & Operating Address
Legal Entity: Shiyas S
Trade Name: Little Yay
Official Email: shiyasnehma@gmail.com / hello@littleyay.in
Address:
Irshad Manzil, Kalluvilamukku, Kottamkara,
Chanandanathope P O, Perinad,
Kollam, Kerala - 691014, India
Fulfilment & Retail Model
We operate exclusively as an inventory-holding retailer. We do not dropship or act as a marketplace for third-party sellers. Every order is inspected, packed with protective cushioning, and shipped directly by our team.
Order Enquiries & Delivery Tracking
Once dispatched, your tracking link and AWB number are automatically sent via email and SMS. Deliveries typically arrive within 2–4 business days in Kerala and 4–6 business days across other Indian states and Union Territories.
Damaged, Incorrect, or Missing Items
If an item arrives damaged or incorrect, please notify us within 48 hours of delivery with unboxing photographs or video proof. We will promptly dispatch an eligible replacement at no additional shipping cost, or initiate a full refund within 1–2 business days if the item is out of stock.
Order & Payment Availability
Choose your items, select any required options, add them to your bag and continue to checkout. Enter your delivery details and choose one of the payment methods available for your order. Cash on Delivery is currently unavailable. Choose an available online payment method at checkout.
Social & Community
Follow our Instagram handle @littleyay.in for behind-the-scenes packing reels, fresh product drops, and cute stationery inspiration.
Send Us a Message
Fill out the form below and our care team will get back to you within 24 business hours.
Frequently Asked Questions
Quick answers to common questions about our products, orders, shipping, and policies.
How do I place an order on Little Yay?
Choose your items, select any required options, add them to your bag and continue to checkout. Enter your delivery details and choose one of the payment methods available for your order.
Do you dropship or work as a marketplace?
No. Little Yay is an inventory-based retail business located in Kollam, Kerala. We purchase and stock our own inventory, inspect every product, package each order by hand, and hand parcels directly to courier partners.
Where do you deliver, and what are the shipping rates?
Yes. Delivery is free to serviceable addresses across India, with no minimum order value.
Is Cash on Delivery (COD) available everywhere?
Cash on Delivery is currently unavailable. Choose an available online payment method at checkout.
What should I do if my parcel arrives damaged or an item is wrong?
Please inspect your parcel upon arrival. If an item is damaged or incorrect, contact us within 48 hours of delivery at hello@littleyay.in or via WhatsApp (+91 8848379852) with photos or an unboxing video. We will review your claim and arrange an eligible replacement at our expense, or initiate a full refund within 1–2 business days if the item is unavailable.
Can I cancel my order after paying?
Because orders enter our rapid fulfillment and packing process promptly upon order confirmation, orders cannot be cancelled or modified once payment is completed. Please review your cart items and shipping details carefully before checkout. If an order must be cancelled by Little Yay due to inventory unavailability, a 100% full refund is initiated within 1–2 business days (reflecting in your account in 5–7 business days depending on your bank).
How long do refunds take to reflect in my bank account?
Approved refunds are initiated by Little Yay within 1–2 business days. The credited funds typically reflect in your original payment method (bank account, UPI, or card) within 5–7 business days, depending on your issuing bank or payment provider's clearing cycle.
Do you still offer custom 3D printing services?
No, custom 3D printing services have been discontinued. Little Yay now focuses exclusively on our inventory retail catalog of curated pastel stationery, creative toys, and lifestyle utility accessories.